Exchange principle

We guarantee that our goods are from formal channels, and you visit the mall to buy goods to enjoy the same quality assurance.

1, such as you once found that the purchased goods have quality problems must be within a week in a timely manner and the mold company customer service center to get in touch with.

2, the U.S. molds company to ensure that the goods shipped with the outer packaging intact. In order to ensure your interests, please check the goods on the spot when you receive the goods, if you find that the goods are damaged in transit, you have the right to let the delivery personnel to take back the goods to redistribute.

3, if you request a return/exchange, please return/exchange goods within the validity period ( see the return/exchange process ), and the U.S. Moss customer service center contact, you want to return the goods to the U.S. Moss company. If you have purchased a gift of goods, please send back the gift together, in the event that we receive the goods you want to return and ensure that the U.S. Moss loaded intact, no missing merchandise, our customer service staff will be free for you to handle the return/exchange matters.

4, if part of the amount of the order using a virtual account (shopping coins or coupons, shopping vouchers) to pay, then for the return of goods, this part of the amount is still returned to the virtual account. Online payment, cash on delivery of the order for the return of goods, after negotiation, the amount of money transferred to your virtual account or returned to your bank card (or your request for a refund address). If your payment method is post office remittance, when you return the goods, please indicate whether the return amount is left in your virtual account in the U.S. molds company.

Qipin.com Mall can refuse the return/exchange request if any of the following occurs:

1. The returned/exchanged goods are incomplete or damaged in appearance. 

2, the U.S. Moss customer service center did not receive your return to return the goods. 

3, the goods are not provided by the U.S. molds company. 

4. Damage caused by improper use of the merchandise.

Moss Corporation reserves the right to interpret and modify all of the above terms and conditions.